Returns & refunds

Return window: you have 30 days after receiving your item to request a return.

Condition: to be eligible, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return: email us at cakecap31@gmail.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues: please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or wrong, so we can evaluate the issue and make it right.

Non-returnable items: perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids or gases. We also cannot accept returns on sale items or gift cards. Get in touch if you have questions about your specific item.

Exchanges: the fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period: if your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The same condition rules above apply.

Refunds: we'll notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Your bank or card company may need extra time to post the refund. If more than 15 business days have passed since we approved your return, contact us at cakecap31@gmail.com.